It has been an incredible month of awards and recognition for Thycotic- a provider of privileged access management (PAM) solutions to 10,000 organizations worldwide.
All in the last month, Thycotic has been honored with the NorthFace ScoreBoard Award℠ for outstanding customer satisfaction, designated a PAM leader in analyst firm KuppingerCole’s Leadership Compass, earned itself a 5-Star Rating in CRN’s 2019 Partner Program Guide for the fourth consecutive year, and has been recognized as a Gartner Peer Insights Customers’ Choice for Privileged Access Management.
What a March! & in case you’re unfamiliar with any of these achievements, we’ll be breaking down each one…
Honored with NorthFace ScoreBoard Award℠ for Outstanding Customer Satisfaction
Thycotic announced it has received the NorthFace ScoreBoard Award℠ from Omega Management Group Corp and Customer Relationship Management Institute (CRMI) for excellence in customer service and support in 2018. Omega reviews customer satisfaction survey results each year from over 500 companies on average to determine their qualification for the NFSB Award.
The audit process for the NorthFace ScoreBoard Award includes a quarterly review of a company’s customer survey process and ratings with the results of the audit included in its report card to the company’s stakeholders. Companies must achieve a Customer Satisfaction rating of 4.0+ out of a possible 5.0 score (or equivalent rating system), over a 12-month calendar period.
“We were very excited to be notified that we had acquired the Omega NorthFace Award,” said Anthony Daubenmerkl, Vice President of Technical Support and Customer Success at Thycotic. “For our team, the award re-enforced that the investment and changes being made are making a difference. We want to be the support organization that is there for our customers through their product lifecycle, and this award proves we are doing just that.”
Leadership Designation in New KuppingerCole Leadership Compass for Priveleged Access Management (PAM)
The KuppingerCole Leadership Compass, which provides an overview of vendors and their products in the PAM market, considered Thycotic “one of the most crucial IAM (Identity Access Management) technologies that have a direct relevance and impact on an organization’s cybersecurity program.”
Noting Thycotic’s tremendous growth over the last several years, Leadership Compass analyst and author Anmol Singh cites Thycotic PAM solutions including Secret Server, Secret Server Cloud, Privilege Manager, and Privilege Behavior Analytics as earning “strong positive” ratings for security, functionality, integration and usability.
According to Singh, “Thycotic, with an impressive range of OOB integrations and support for cloud infrastructure and DevOps processes, appeals to organizations of all sizes globally looking for a comprehensive and effective PAM solution with faster deployment cycles and easy configuration and are internally more aligned to Microsoft technology stack.”
5-Star Rating in CRN’s 2019 Partner Program Guide for the Fourth Consecutive Year
This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.
To determine the 2019 5-Star ratings, The Channel Company’s research team assessed each supplier’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication.
Thycotic’s Partner Program places emphasis on building loyalty over the long term with a special focus for the individual member experience. From partner sales representatives and pre-sales engineers to solution architects, marketers and principals, the program is continuously evolving to meet the needs of each and every constituent. Correspondingly, the Thycotic Rewards Incentive Program ties in many of the program benefits and achievements associated with active partner participation. It is the cornerstone for establishing a competitive differentiation in driving channel revenue.
March 2019 Gartner Peer Insights Customers’ Choice for Privileged Access Management
Moreover, Thycotic has been recognized as a March 2019 Gartner Peer Insights Customers’ Choice for Privileged Access Management. In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.”
In order to qualify, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 or higher in the last year. Thycotic received 523 verified reviews for their Privileged Access Management solution just in the last 12 months, with an overall rating of a 4.5 out of 5, with 5 being the highest as of, March 20, 2019!
Here are 10 of Thycotic’s favorites:
“I like that you can give a dedicated local account to SS’s admins so that those accounts aren’t tied to your domain – in case of a user compromise.”
– IT Security Analyst, Finance
“We use Secret Server to store mostly Service account and Local Administrator passwords. We have a requirement to ensure all client workstations have different local administrator passwords…This has been a challenge but with the help of scripts and the Secret Server API we have accomplished exactly what we need.”
– Systems Engineer IV, Education
”We’ve been able to discover service accounts across our organization and determine where they were being used.”
– System Administrator Sr., Services
“Secret server allows us to not only use different admin passwords for different machines, but it allows us to scope access to those passwords specifically to the regional group who needs the rights.”
– Engineer, Media
“Very helpful for meeting internal compliance. AD integration completely does away with users for forgetting password.”
– VP Infrastructure, Healthcare
“The discovery and automation of randomizing password for our local administrator accounts in servers and workstations has improved our security posture by far.”
– Security Engineer, Services
“The SSO options has made our end users happy in the way they access systems easier.”
– Infrastructure Manager, Finance
“You can schedule reports to be mailed out. Extensive security policies can be applied on each secret.”
– Software Development Engineer, Services
“Another great feature is that the product is capable of changing service accounts on a schedule so that your passwords are always unique.”
– Systems Administrator, Manufacturing
“Has saved our team countless hours with managing our password and dependencies.”
– Technical Analyst, Finance
For more information on Thycotic, speak with a Lifeboat Sales Representative today.
Posted by Jordan True, social media strategist and digital community manager at Thycotic. Thycotic’s award winning Privilege Access Management solutions limit privileged account risk, implement least privilege policies, control applications, and demonstrate compliance.