Faced with a growing army of cyber criminals who are constantly after your customers’ data, businesses are investing heavily in new technology and professionals to close the cybersecurity gap. While this sounds promising, most organizations are making very slow progress towards cyber resilience.

Ponemon Institute surveyed 627 IT and IT security practitioners in the United States to understand how well businesses are addressing cyber risks – specifically, insider threats – and the steps they are taking to make cyber-ends meet.

Several interesting findings transpire from the report, including that incident response is quite the weak link in mitigating cyber risk. And more than one data point suggests that this is an epidemic among US businesses. For example, only about half of respondents say upper management respects IT security leaders. Only 37% say the security team has the support it needs from business teams to design and execute business-oriented threat detection and incident response capabilities.

How Can You Help Your Customers?

Most organizations rely on outside expertise to compensate for their weaknesses in incident response. As such, 52% use service providers for analysis and incident response.

Bitdefender GravityZone Managed Endpoint Detection and Response (MEDR) is a managed threat-monitoring service responsible for detecting intrusions and malicious activities that may otherwise go undetected. Staffed by an elite team of security experts from Bitdefender Labs, it complements GravityZone Ultra’s EDR capability to monitor environments 24/7 for stealthy and destructive malware, notifying your customers and recommending actions as appropriate.

“Incident response may be the weakest link in the risk mitigation chain. Gaps on the incident response side may explain why more than half of respondents’ companies use service providers for analysis and incident response,” researchers said. With MEDR, your customers are equipped with managed threat detection, automated alerting and alert analysis.

When a crisis calls for executive action, less than a third of respondents agree that they have well-defined criteria for when to involve business leaders in a security incident. Bitdefender MEDR enables enterprise customers with limited resources and technical skills to accurately protect complex, heterogenous environments and respond effectively to evolving cyber threats.

Interested in learning more about how to implement GravityZone MEDR into your customers’ security solutions? Click here.