GFI Software Launches GFI HelpDesk Powered by Kayako!

GFI released their newest product, GFI HelpDesk powered by Kayako, on August 17th, 2020! This enterprise grade customer support solution is the latest addition to GFI Unlimited, their comprehensive suite of network security and communication solutions.

GFI HelpDesk top features:

  • Manage customer questions and support more easily through an integrated helpdesk interface. Customers can easily log tickets through email, chat or other applications.
  • Teams can create rules for automatic responses or routing based on ticket properties, ticket content, the type of customer and more.
  • Standard and Customizable reporting – GFI HelpDesk comes with comprehensive standard reports and customizable report functionality to deliver insights on your customers, products and services, and support response.

For more information, marketing materials and training, please review the Partner Product Page.

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