If your customers are like most businesses, they’re trying to deal with one of the most difficult consequences of the pandemic, and the move to working from home: how to deliver the support that your customers and employees must have. Customers are reaching out in record numbers – support requests are up by about 50% – and still expect a seamless experience. Support teams must be able to expand their capacity and speed up their response times to keep delivering an exceptional customer experience.
Join GFI Software on September 23rd to discover how to respond effectively to customer support requests across all communication channels, and deliver an experience that outperforms customer expectations. You’ll learn how to:
- Deliver unified, timely support to customers and employees working from home
- Sustain business growth by providing necessary services to customers
- Simplify the customer and employee experience with efficient workflows, knowledge bases and unified channel ticketing