Pair SecurityScorecard and Zendesk for a Winning Solution
The SecurityScorecard and Zendesk integration empowers teams to work more productively, providing them the ability to automatically create and assign Zendesk tickets as changes take place on their security scorecard.
Empower your customers to work more productively and efficiently with SecurityScorecard’s app for Zendesk by setting up alerts based on changes within SecurityScorecard. Security and IT teams work in Zendesk to collaborate on issue and ticket resolution. Leverage the Rule Builder to specify rules and receive updates in Zendesk, so your customers can take real-time action.
SecurityScorecard is the global leader in cybersecurity ratings, delivering the world’s most expansive and scalable cybersecurity ratings platform to customers everywhere. SecurityScorecard’s patented rating technology is used by over 1,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making your customers more resilient by allowing them to easily find and fix cybersecurity risks across their externally facing digital footprint. SecurityScorecard is the only provider of instant risk ratings that automatically map to vendor cybersecurity questionnaire responses – providing a true 360-degree view of risk.
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Their software is powerful and flexible, and scales to meet the needs of any business. Their customer service and engagement platform helps forward-thinking enterprises create the best possible experiences. They deliver the right balance of simplicity and sophistication to align teams and technology around what matters most—your customer. Their team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, they make sure you get the best value out of Zendesk.