With the TeamViewer Frontline remote support solution, mechanics can now contact experts directly through their smart glasses. This solution increased the efficiency of Toyota‘s repair and service processes. Through real-time visual assistance, problems are solved immediately with remote expert collaboration in many cases, allowing Toyota to:
- Reduce issue resolution time
- Eliminate unnecessary travel costs
- Minimize costs of loaner cars for customers
- Optimize resource planning for personnel
- Reduce customer wait times, improving the overall service experience
To learn more about the initial situation and challenges, as well as TeamViewer’s frontline solution click here!