With the TeamViewer Frontline remote support solution, mechanics can now contact experts directly through their smart glasses. This solution increased the efficiency of Toyota‘s repair and service processes. Through real-time visual assistance, problems are solved immediately with remote expert collaboration in many cases, allowing Toyota to:

• Reduce issue resolution time
• Eliminate unnecessary travel costs
• Minimize costs of loaner cars for customers
• Optimize resource planning for personnel
• Reduce customer wait times, improving the overall service experience

To learn more about the initial situation and challenges, as well as TeamViewer’s frontline solution click here!