TeamViewer is Digitalizing the Desk-less Workforce: Toyota Germany, Case Study

With the TeamViewer Frontline remote support solution, mechanics can now contact experts directly through their smart glasses. This solution increased the efficiency of Toyota‘s repair and service processes. Through real-time visual assistance, problems are solved immediately with remote expert collaboration in many cases, allowing Toyota to:

  • Reduce issue resolution time
  • Eliminate unnecessary travel costs
  • Minimize costs of loaner cars for customers
  • Optimize resource planning for personnel
  • Reduce customer wait times, improving the overall service experience

To learn more about the initial situation and challenges, as well as TeamViewer’s frontline solution click here!

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